Return, Refund & Exchange

We want you to shop with confidence. If something is wrong with your order, we will make it right. Return window Request a return within 7 days of delivery for eligible items. Contact +8801711000001 or hello@priotamart.com with your order number, item name, and reason. Damaged or wrong items should be reported within 48 hours with photos. Eligible for return • Unopened packaged grocery (rice, flour, oil, snacks) with intact seals • Unopened personal care and home products in original packaging • Wrong item or missing item from the packed invoice Not eligible (typical exclusions) • Opened or partially used food and perishable goods • Products damaged by improper home storage after delivery • Free gifts unlocked by promotions (unless the paid order is fully returned under policy) Refunds • Prepaid (SSLCommerz): approved refunds are initiated to the original payment method within 7–14 business days after warehouse receiving, subject to gateway timelines • COD: refunds may be issued as bank/bKash transfer or store credit as agreed with support • Shipping fees are refundable when the return is due to our error (wrong/damaged item) Exchanges Subject to stock, we can exchange size/variant (e.g. 1L ↔ 2L oil) after approval. Price differences are charged or refunded accordingly. How to start 1. Message support with order number and photos if relevant 2. Receive return approval and drop-off / pickup instructions 3. Keep items unused and in original packaging until collected 4. We inspect and confirm refund or replacement Priota Mart reserves the right to refuse returns that do not meet these conditions.